During my tenure in TSB, I was mainly involved in the TSB-Banco Sabadell migration program. The objective of the program is to migrate the data from Lloyds banking system to Sabadell system. The migration is not a straight forward one, as it is not a like-for-like, because those 2 platforms were not identical.
I was part of a Retail banking digital team responsible for both Public and Secure areas of the site. My responsibilities were more on the Secure site [User account area], however, during the UAT, I was also involved on Public site in suggesting recommendations to create a better user experience.
Because of the non-disclosure, I couldn't provide any screenshots or show any files related to my work in TSB, but I try to give some brief information about each of them.
- Handled the UX and UI part of Help & Support solution on the site by liaising with a 3rd party company called Inbenta.
- Liaised with Stakeholders, Project managers and Business analysts in gathering requirements and providing solutions to the development team based on the change requests occurred within the user journeys.
- Created UI specifications for the user journeys of different functionalities within the Secure site using Axure RP software.
- Responsible for updating the style guide for the Internet banking areas.